Shipping + Delivery

How can I track my order?

It’s easy! Simply head to your inbox and type “Untamed Petals”. From there, you’ll search for an email that says, “A shipment from order # is on the way”. That email will contain a tracking number with your delivery status. 

Can’t find the email? No prob! Send us a message and we’ll help you out! info@untamedpetals.com

Where do you ship to?

We ship worldwide!

How long does shipping take and how much does shipping cost?

Ready to ship items will ship within 1-3 business days. Made to order items include a production timeline of 2-6 weeks. If you need your order sooner, please reach out to us so we can try to help! 

Orders will not be split shipped unless requested and confirmed by our team.

Do I have to pay additional taxes or customs for my order?

Duties and taxes are the responsibility of the customer and may be levied upon delivery. Shipping estimates do not include custom clearance times. We are unable to create international return labels so return shipping is the responsibility of the international customer.

 Return address: 274 Buchon Street, San Luis Obispo, CA 93401

  1. Once your user ID is created or you already have a username, you can now easily file the claim. 
  2. Select this link to proceed with filing the claim by answering a few simple questions. 

 

WHAT TO EXPECT:

You report the Lost UPS Package, UPS Authorizes the Claim, Documents are Reviewed, and UPS will send paperwork for payment if the claim is approved and proven lost during the investigation.

The investigation process with UPS takes approximately 8 to 15 business days.

What do I do if my package is lost? 

Most items are ready to ship in 1 to 3 business days unless noted as "made to order". If your wedding or wear date is soon and you're interested in a made to order style - we ALWAYS love to help make it happen so please reach out to us at info@untamedpetals.com. 

Please note we are not responsible for lost and stolen packages due to unsafe shipping locations. If you live somewhere where a package may be left outside please make sure to contact us so we can require a signature. 

SIMPLE STEPS TO FILING A CLAIM WITH UPS: 

  1. You will first need to create a user ID with UPS if you don’t already have one. To create a user ID please visit here 

SIMPLE STEPS TO OPENING A HELP REQUEST FORM WITH USPS:

Please note, if your order was shipped as a First Class Package this is the ONLY way to file a lost mail request with this kind of shipping selection

If your order is going through a strange transit and or delayed, we advise filling out a Help Request Form. Completing a Help Request form is known to also help the movement of the package’s transit.

  1. You will first need to create a user ID with USPS if you don’t already have one. To create a user ID please visit here
  2. Once your user ID is created or you already have a username, you can now fill out the Help Request form.  
  3. Select this link to proceed with filling out the Help Request Form by answering a few simple questions. 

WHAT TO EXPECT:

Once the USPS Help Request form is submitted you will be given a “service claim number.” 

USPS then forwards your claim to your Local USPS to begin the investigation. 

This is wonderful because your local post office can actually be the most helpful as they can confirm with the carrier if the package got scanned in wrong, etc. 

Your local USPS will then reach out to you in regards to the whereabouts of your package. 

If after 7 business days from when you submitted your online help request form your mail or package still hasn't arrived, you can now submit a Missing Mail search request here (“Step 3”) 

 

WHAT TO EXPECT:

Once the missing mail search request is submitted you will receive a notification with status updates of your submitted search. In addition to status updates, you will also receive a final resolution email for your missing order. 

Please note, processing time for both the Help Request Form and Missing Mail search request is approximately 5-10 business days