Returns + Refunds

How can I return my order?

Ready to return? Follow this link: https://untamedpetals.loopreturns.com/#/ 

What are your return policies?

For all eligible items, we offer refunds, store credit, or exchange within 14 days of delivery. All original packaging, including branded materials like gift boxes, pouches, tags, earring cards etc, must be included with your return. Please, pack with care. We reserve the right to refuse returns on items that have been worn, stained or altered in any way. 

What items cannot be returned?

Veils: cannot be returned due to custom and handmade nature of the products

Robes/Bodysuits/Slips: cannot be returned due to hygiene and sanitary reasons

Sale/Sample Sale: cannot be returned as these items are deeply discounted and/or discontinued 

Please note, ALL Sample Sale items are as-is. They have been used in photoshoots and/or are a studio sample and may show signs of wear and therefore, priced accordingly. Please ask all questions for purchasing. Thank you! 

When can I expect my refund?

All eligible refunds will be issued back to the original form of payment within 7-10 business days. Domestic returns for a refund that utilize our return shipping label will incur a $9.99 return fee. Please note, we have a $45 restock fee on all made to order products.

Can I exchange my item?

Yes, items eligible for return can be exchanged! You may exchange for a different size/color within 14 days of delivery. Head to our Returns Portal to get started: https://untamedpetals.loopreturns.com/#/ 

Can I cancel/change my order?

If you have not yet received a shipping confirmation and would like to change your order, please contact us as soon as possible at info@untamedpetals.com. We will do our best to process your request before your order is shipped!

Can I change my delivery address?

If you have not yet received a shipping confirmation and would like to change your delivery address, please contact us as soon as possible at info@untamedpetals.com. We will do our best to process your request before your order is shipped!