Returns + Refunds
PROMOTIONAL PERIOD RETURNS (Starts 11/1/23):
ALL BLACK FRIDAY DEALS STARTING 11/1 ARE FINAL SALE AND NOT ELIGIBLE FOR RETURN OR EXCHANGE. THIS IS DUE TO THE DEEP DISCOUNTING AND LIMITED INVENTORY AVAILABLE.
How can I return my order?
Ready to return? Follow this link: https://untamedpetals.loopreturns.com/#/
What are your return policies?
For all eligible items, we offer store credit or exchange ONLY within 14 days of delivery. All original packaging, including branded materials like gift boxes, pouches, tags, earring cards etc, must be included with your return. Please, pack with care. We reserve the right to refuse returns on items that have been worn, stained or altered in any way.
What items cannot be returned?
AFTER PARTY/MIDNIGHT MUSE: Eligible for STORE CREDIT or EXCHANGE only due to hand sewing, fabrics and limited inventory
Jewelry: Eligible for STORE CREDIT or EXCHANGE only due to hygienic and sanitary reasons
Veils/Gloves/Belts/Robes/Capes/Overskirts: Eligible for STORE CREDIT or EXCHANGE only upon inspection due to custom and handmade nature of the products
Sale/Sample Sale: Cannot be returned as these items are deeply discounted and/or discontinued
Please note, ALL Sample Sale items are as-is. They have been used in photoshoots and/or are a studio sample and may show signs of wear and therefore, priced accordingly. Please ask all questions for purchasing. Thank you!
Can I exchange my item?
Yes, items eligible for return can be exchanged! You may exchange for a different size/color/style within 14 days of delivery. Head to our Returns Portal to get started: https://untamedpetals.loopreturns.com/#/
Can I cancel/change my order?
If you have not yet received a shipping confirmation and would like to change your order, please contact us as soon as possible at firstname.lastname@example.org. We will do our best to process your request before your order is shipped!
Can I change my delivery address?
If you have not yet received a shipping confirmation and would like to change your delivery address, please contact us as soon as possible at email@example.com. We will do our best to process your request before your order is shipped!