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SHIPPING & RETURN POLICIES

Please note:  RETURNS ARE FOR STORE CREDIT ONLY. 

We understand it is difficult to purchase accessories online, so please feel free to contact us and ask any questions you may have before purchasing. Returns can only be accepted on certain items.  Please carefully review our policies before purchasing. 

Due to many of our pieces being handmade we can only offer STORE CREDIT on eligible returns within 30 days of purchase. No refunds will be issued. 

SUBMIT YOUR RETURN REQUEST HERE (for eligible items only)

**SAMPLE SALE ITEMS**
Please note all sample sale items are AS-IS Final sale. They have been used in photoshoots and or ar trunk shows and may show signs of wear and are priced accordingly. Please ask any questions before purchasing. Thank you!

30 DAY RETURN WINDOW (Not Valid for Black Friday Deals or any discounted items):
Returns for Store Credit & Exchanges are permitted on full priced Jewelry, Headpieces and Combs as long as they are returned (postmarked) within 30 days of package delivery and arrive packaged in ALL ORIGINAL PACKAGING. Please do package with care - we are a small family run business and any returned items will return to our inventory for another customer. Please note some of our Lux Made to Order headpieces cannot be returned - please contact before purchasing with any questions. 

VEILS, BELTS, ROBES & DENIM:
ALL FINAL SALE - CANNOT BE RETURNED These items are Final Sale and cannot be returned due to the custom and handmade nature of the products and because they are made to order. 

FINAL SALE & SAMPLE SALE:
All sale items are final sale as these products are deeply discounted and cannot be returned.

DAMAGED OR FAULTY
In the unlikely event that your item arrives damaged or faulty you must notify info@untamedpetals.com within 7 days of receiving the item so we can remedy the issue either with a return, exchange or repair. Once the return label is issued the faulty item must be postmarked within 7 days of label receipt. 

Return Address:

Untamed Petals
ATTN: Returns
274 Buchon Street
San Luis Obispo, CA 93401 

 

SHIPPING POLICY:
Most items are ready to ship in 1 to 3 business days unless noted as "made to order".

Please note we are not responsible for lost and stolen packages due to unsafe shipping locations. If you live somewhere where a package may be left outside please make sure to contact us so we can require a signature. 

Shipping times are all estimates and not guaranteed. If you need something urgently please contact our customer service team so we can help you choose the best and most reliable shipping method for your area. 

All eligible returns can be processed HERE. Return shipping labels are provided are responsible for their own return shipping method and any shipping costs associated.