See below our easy How to Guide on how to help locate your package with UPS and USPS
You report the Lost UPS Package, UPS Authorizes the Claim, Documents are Reviewed, and UPS will send paperwork for payment if the claim is approved and proven lost during the investigation.
The investigation process with UPS takes approximately 8 to 15 business days.
Please note, if your order was shipped as a First Class Package this is the ONLY way to file a lost mail request with this kind of shipping selection
If your order is going through a strange transit and or delayed, we advise filling out a Help Request Form. Completing a Help Request form is known to also help the movement of the package’s transit.
Once the USPS Help Request form is submitted you will be given a “service claim number.”
USPS then forwards your claim to your Local USPS to begin the investigation.
This is wonderful because your local post office can actually be the most helpful as they can confirm with the carrier if the package got scanned in wrong, etc.
Your local USPS will then reach out to you in regards to the whereabouts of your package.
If after 7 business days from when you submitted your online help request form your mail or package still hasn't arrived, you can now submit a Missing Mail search request here (“Step 3”)
Once the missing mail search request is submitted you will receive a notification with status updates of your submitted search. In addition to status updates, you will also receive a final resolution email for your missing order.
Please note, processing time for both the Help Request Form and Missing Mail search request is approximately 5-10 business days