Most items are ready to ship in 1 to 3 business days unless noted as "made to order". If your wedding or wear date is soon and you're interested in a made to order style - we ALWAYS love to help make it happen so please reach out to us at firstname.lastname@example.org.
Please note we are not responsible for lost and stolen packages due to unsafe shipping locations. If you live somewhere where a package may be left outside please make sure to contact us so we can require a signature.
Shipping times are all estimates and not guaranteed. If you need something urgently please contact our customer service team so we can help you choose the best and most reliable shipping method for your area.
All eligible returns can be processed HERE. Domestic return shipping labels are provided for a $10 fee and International customers are responsible for their own return shipping method and any shipping costs associated.
LOST PACKAGES: Please click HERE for a helpful guide to lost packages.
I’ve been eyeing Kinsley for my wedding for quite some time, so as soon as it was on sale I snatched it up. The pin is gorgeous and so expensive looking, and the packaging was very cute as well. It arrived promptly, however unfortunately one of the stones fell out during shipment. I emailed Untamed Petals offering to send it back and requesting a new one, and despite being on vacation due to the holidays received a quick response telling me to keep this pin and that they will immediately send a new one.
I was extremely impressed by their customer service and would highly recommend them and of course the beautiful Kinsley.
Can’t wait to wear it for my wedding!
We are SO glad you love your pin and that we could help! Definitely send us photos after your big day! xoxo